Refund policy

30-DAY RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

ELIGIBILITY
To be eligible, your item must be in the same condition that you received it — unworn/unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

HOW TO START A RETURN
Email us at support@getsoftari.com with your order number. Please do not send items back without initiating a return first. If your return is accepted, you'll receive instructions and the return details.

SHIPPING COSTS
Original shipping fees are non-refundable. For returns due to defects, damage, or our error, contact us first so we can make it right.

DAMAGES & ISSUES
Please inspect your order upon delivery and contact us immediately at support@getsoftari.com if the item is defective, damaged, or if you received the wrong item.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, including perishables, custom or personalized products, personal care items, sale items, and gift cards.

EXCHANGES
The quickest way to get what you want is to return the item you have. Once the return is accepted, place a new order for the replacement.

EU 14-DAY COOLING-OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in original condition and include proof of purchase.

REFUNDS
We'll notify you once we've received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at support@getsoftari.com.