Shipping policy

Last updated: September 16, 2025

Thank you for shopping with getsoftari. This page explains how and when we ship your order.

ORDER PROCESSING
Orders are typically processed within 1–2 business days (Mon–Fri, excluding holidays). You'll receive a shipping confirmation with tracking once your order leaves our facility.

SHIPPING RATES & FREE SHIPPING
We offer free standard U.S. shipping on orders $50+. For orders under $50, rates are calculated at checkout.

ESTIMATED DELIVERY TIMES
- United States (standard): typically 6–10 business days after shipment.
- International: most shipments arrive within 10–25 business days after shipment.

Delivery windows are estimates and may be impacted by carrier delays, weather, customs, or high-volume periods.

TRACKING YOUR ORDER
Your shipping confirmation email includes a tracking link. If tracking shows movement but seems stalled, it's usually a carrier delay that resolves within a few business days.

PROOF OF DELIVERY & MISSING PACKAGES
Once an order is handed to the carrier, their scan confirming delivery serves as proof of delivery. If tracking shows "Delivered" but you can't locate the package, please check around the delivery address and with household members/neighbors, look for a notice of attempted delivery, and contact the local carrier office with your tracking number.

ADDRESS CHANGES & UNDELIVERABLE PACKAGES
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or loss due to incorrect addresses.

INTERNATIONAL DUTIES & TAXES
International orders may be subject to import duties, taxes, and fees set by your local customs authority. These charges are the customer's responsibility.

ORDER ISSUES
If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@getsoftari.com with your order number and photos.

QUESTIONS
Email: support@getsoftari.com
Website: getsoftari.com